Return Policy
Domestic and InternationalReturns
If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tags attached, and a return authorization form, for a full refund, exchange, or store credit. Returns MUST be received at our warehouse within 14 days of your original delivery date. Returns will not be accepted after 14 days.
Items will be inspected upon return. Returns will only be accepted for items that have not been worn, damaged, altered, or washed. All tags must be attached. Merchandise that is worn or damaged will not be refunded.
Please download a return authorization form here. Include your order number on the return form. Items returned without this form will not be accepted. Please indicate on your invoice which item(s) you are returning, and whether you'd like a refund, exchange or store credit (if exchange, please also list requested items, colors, and sizes). Shipping and handling fees will not be refunded or included in merchandise credit.
The customer is responsible for return shipping fees. You may ship your return with any company you like. Please note that we are not responsible for items shipped back to us, should they be lost or damaged during transit. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.
ReturnsUpon receiving your returned item, and upon inspection of the item, we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase. You will be notified via email to the address listed on your account when this transaction has taken place. Please allow 5-7 business days upon your return’s arrival at our warehouse for processing.
In the event that an item is returned, not in it’s original and unworn condition, we will send a confirmation email that your credit card will not be refunded.
ExchangesIf the requested item is not available, you will be refunded instead, and will receive an email when this is complete. Any difference in price for exchanges will be charged or refunded to the same credit card used to place the order.
Please send all returns and exchanges to the following address:
Dana-MaxxAttn Ecommerce
660 Tennent Road
Suite 206
Manalapan, NJ 07726
