FAQ

What is a special order or pre-order?

When you special order or pre-order an item, the item is manufactured exclusively for you. We do not carry stock in our warehouse and these items are marked as special orders or pre-orders. Your card is charged in full for the items when the order is placed. You can order the items to reserve your size and we will ship the merchandise to you as soon as it is available.

How do I place an order at Dana-Maxx?

You can place your order online or email customerservice@dana-daxx.com.

What credit cards do you accept?

Dana-Maxx.com accepts all major credit cards including Visa, Discover, MasterCard and American Express.

Can I add something to my order?
$

If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise.

Can you create a custom design not offered on Dana-Maxx.com?

Yes! If you are interested in creating a custom one-of-a-kind design, please contact info@dana-maxx.com for further information.

How do you ship my order?

We ship all orders through UPS.

Do you ship Priority or Express?

Stock permitting, we can ship your order Priority or Express. Special orders and pre-ordered merchandise ships Ground only. For all shipping inquiries, please refer to shipping.

Do you ship Internationally?

Yes. Please refer to shipping for additional information about shipping internationally.

How do I track my order?

You will be sent tracking information after your order is placed and shipping is confirmed.

Do I have to pay sales tax?

Dana-Maxx.com does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York, California, Nevada, and Florida where customers are subject to their respective sales tax.

For International orders, because taxes and duties vary by country, Dana-Maxx.com cannot determine what these fees will be. For more information, please contact your local customs office.

How do I return an item?

Please refer to Returns for all information.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tags attached, and a return authorization form, for a full refund, exchange, or store credit. Returns MUST be received at our warehouse within 14 days of your original delivery date. Returns will not be accepted after 14 days.

Items will be inspected upon return. Returns will only be accepted for items that have not been worn, damaged, altered, or washed. All tags must be attached. Merchandise that is worn or damaged will not be refunded.

Please send all returns and exchanges to the following address:

Dana-Maxx
Attn Ecommerce
660 Tennent Road
Suite 206
Manalapan, NJ 07726